The Childrens Trust, Tadworth: Emergency Temporary Boiler Installed in Under 6 Hours

The plantroom contained two boilers serving both heating and domestic hot water across the building. With the boilers compromised due to failed flue seals, heating was affected and hot water availability was reduced to what the immersion system could provide.

Given the nature of the facility and the vulnerable people it supports, restoring reliable heating and hot water was a priority.

Several constraints added complexity to the situation:
• A tight plantroom layout with limited connection options
• Connection size mismatch, requiring adaptation from 4” to 2” pipework
• Limited labour availability, with engineers returning from a Midlands project
• Suppliers closed, meaning parts could not be sourced the following day
• Reliance on survey information from third parties rather than a full on-site inspection beforehand
• The sensitive nature of the building, requiring engineers with the appropriate safeguarding clearances

All of this meant the solution had to be planned carefully, executed quickly, and adaptable to multiple potential connection scenarios.

The key was removing uncertainty before arriving on site.

At 4:30pm on Friday, a call was received requesting assistance. Within the next two hours the team focused on preparing for every possible outcome.
• 5:30pm – labour and transport were arranged for the following morning
• 6:00pm – engineers attended the depot to assemble fittings, spool pieces, and connection sets to accommodate multiple configurations
• 6:30pm – following discussion with the client, the decision was made to proceed immediately rather than wait until the next day

By preparing two complete sets of connection fittings in advance, the team ensured that whichever pipework arrangement was encountered on site, the installation could proceed without delay.

This was supported by TCS’s stock of prefabricated spool pieces, pumps, hoses, fittings, gaskets, and adaptors, allowing a flexible response even when supply chains were closed.

The installation was executed rapidly and efficiently:
• 7:00pm – the client’s call-out engineer arrived on site to confirm connection points
• 8:00pm – the TCS engineer arrived to prepare the installation
• 8:45pm – the temporary boiler was delivered to site
• 10:00pm – the boiler was online, restoring heating and bringing hot water back up to temperature

By the end of the evening, the building’s heating system was operating normally again.

The following morning, the engineer returned to site to carry out final checks and commissioning.

Because the engineers already held enhanced DBS certification, work could proceed without disrupting the facility or its residents — ensuring the installation remained completely friction-free for the client and end users.

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